Privacy Policy
Kare On ("we", "our", or "us") is committed to protecting the privacy of doctors, clinic staff, and patients who use our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We collect information that you provide directly to us, such as:
- Doctor and clinic registration information (name, email, phone, address)
- Patient records entered by healthcare providers
- Appointment booking details
- Prescription data
- Payment information (processed securely by our payment partners)
2. How We Use Your Information
We use the information we collect to:
- Provide and operate the Kare On platform
- Send appointment reminders and notifications
- Improve and personalise your experience
- Comply with legal obligations
- Communicate updates, security alerts, and support messages
3. Patient Data
Patient data entered into Kare On is owned by the healthcare provider (doctor/clinic). We act as a data processor. Patient health records are treated with the highest level of confidentiality and are never sold to third parties or used for advertising.
4. Data Security
We implement industry-standard security measures including AES-256 encryption at rest, TLS encryption in transit, role-based access control, and regular security audits. All data is hosted on secure cloud infrastructure with automated daily backups.
5. Data Sharing
We do not sell your personal data. We may share data with:
- Service providers who assist us in operating the platform (under strict data processing agreements)
- Law enforcement when required by applicable law
- Successors in the event of a merger or acquisition (with prior notice)
6. Data Retention
We retain your data for as long as your account is active, or as required by law. You may request deletion of your account and associated data at any time by contacting us.
7. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at privacy@kareon.in.
8. Cookies
We use essential cookies to operate the platform and analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.
9. Changes to This Policy
We may update this policy periodically. We will notify you of material changes via email or a prominent notice on our website.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
Kare On
Email: privacy@kareon.in